ev.SALE - India's First EV Marketplace

At EV Sale, accessible from https://ev.sale, we respect your privacy and aim to process personal data in line with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable DPDP rules. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and how you can exercise your privacy rights.

Information We Collect

We collect information that is necessary to operate our EV marketplace, respond to requests, improve the website, and provide account and listing features. This may include:

Account and identity data: name, mobile number, email address, profile photo, login/session details, and OTP verification records.
Contact and lead data: name, phone number, email address, message details, listing interest, and communication preferences submitted through contact forms, lead forms, WhatsApp links, or similar request flows.
Vehicle listing data: vehicle number, brand, model, variant, registration year, ownership details, kilometres driven, pincode, city, area, expected price, inspection preference, vehicle description, and uploaded vehicle photos.
Testimonial data: name, city, rating, testimonial text, optional photo, and consent to review and display the testimonial.
Website, device, and cookie data: IP address, browser/device information, pages viewed, interactions, selected city, local preferences, analytics identifiers, and advertising identifiers where permitted by your cookie or consent choices.

How We Use Your Information

We use your personal data for clear and lawful purposes, including to:

Create and manage your account, authenticate you through OTP, and keep your session secure.
Respond to your contact requests, listing enquiries, WhatsApp requests, and support messages.
Create, review, approve, display, manage, or remove EV listings submitted by users.
Process testimonial submissions and display approved testimonials only where consent has been provided.
Send service-related communications, status updates, OTPs, and responses to your requests.
Improve website performance, understand usage, prevent fraud or misuse, and maintain platform security.
Run analytics and advertising only as permitted by your cookie or consent choices and applicable law.

Consent and Your Choices

Where consent is required, we ask for it before or at the time we collect your personal data. By submitting a form, creating an account, requesting an OTP, uploading a listing, sending a lead enquiry, contacting us through WhatsApp, or submitting a testimonial, you consent to EV Sale using the submitted information for that specific purpose.

You can refuse or withdraw optional consent, such as analytics and advertising cookies, where available. Withdrawing consent may limit some optional features but will not affect lawful processing already completed before withdrawal. You can withdraw consent or raise a privacy request by contacting us using the details in this policy.

Cookies, Analytics, and Advertising

EV Sale uses cookies and similar technologies to remember preferences, support login sessions, measure website performance, understand traffic, and improve user experience.

We may use tools such as Google Analytics, Google Ads, and Meta Pixel for analytics, advertising, and conversion measurement, subject to your cookie and consent choices. You can manage cookies through our cookie banner where available and through your browser settings. Essential cookies and session storage may still be required for login, security, and core website functionality. We aim to load optional analytics and advertising technologies only according to your cookie or consent choices.

Third-Party Service Providers

We do not sell your personal data. We may share personal data with trusted service providers only as needed to operate the website and provide requested services. These may include:

Supabase: database, authentication, file storage, and backend services.
MSG91: OTP and SMS delivery.
Resend: email delivery for contact and notification emails.
Google: analytics, advertising, and measurement tools where enabled.
Meta: advertising and conversion measurement where enabled.
WhatsApp: communication when you choose to contact us through WhatsApp links.

Some service providers may process or store data outside India depending on their infrastructure and configuration. We use such providers to support our business operations and will follow applicable Indian law for cross-border processing.

Data Retention

We keep personal data only for as long as needed for the purpose for which it was collected, to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

OTP records are temporary and are used only for verification and abuse prevention.
Contact messages and lead enquiries are retained for follow-up, customer support, audit, and business purposes.
Vehicle listings and uploaded photos are retained while the listing is active, under review, sold, or reasonably needed for support, dispute handling, or legal compliance.
Account and profile data is retained while your account remains active unless deletion is requested and legally permitted.
Analytics and advertising data is retained according to the settings and policies of the relevant service providers and your consent choices.

Data Security

We use reasonable technical and organisational safeguards to protect personal data, including authentication controls, role-based admin access, database access controls, secure storage practices, OTP expiry, rate limiting, backups, logging, monitoring, and access review. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to contain the issue, assess the impact, and notify affected users and/or the Data Protection Board of India as required, including providing updated information within applicable legal timelines.

Your Privacy Rights

Subject to applicable law, you may request access to your personal data, correction, completion or update of inaccurate or incomplete data, deletion of data that is no longer necessary, withdrawal of consent, nomination of another person to exercise your rights in the event of death or incapacity, or grievance redressal.

To exercise these rights, contact us using the details below. We may need to verify your identity before processing a request. If you are not satisfied with our response, you may have the right to make a complaint to the Data Protection Board of India in the manner provided under applicable law.

Children and Minors

Our website is intended for users who can lawfully use an EV marketplace and submit personal data. Users under 18 should not submit personal data or create listings without parent or guardian consent. Where we knowingly process children's personal data, we will seek verifiable parent or guardian consent where required. We do not knowingly process children's personal data in a manner that is harmful to children, and we do not knowingly use children's personal data for tracking, behavioural monitoring, or targeted advertising.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. The updated version will be posted on this page with the latest update date.

Grievance and Contact Details

For privacy questions, access requests, correction, completion, update, deletion, consent withdrawal, nomination, or grievances, contact us at contact@ev.sale. Please include your name, phone number or email used on EV Sale, listing ID if relevant, and a clear description of your request. We aim to respond to grievances within 90 days or earlier where required by applicable law.